FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Where do you operate?
We’re based in Austria and the UK, but we have experienced teams available throughout Europe. We’re also happy to travel for international events.
What types of events do you staff?
We provide staff for luxury events, fashion shows, corporate functions, retail activations, private celebrations, weddings, and more. We also offer skilled professionals such as photographers and makeup artists.
Do you offer last-minute or same-day staffing?
Yes — we understand the dynamic nature of events. While we recommend booking in advance, we do offer emergency and same-day staffing when available.
Do you provide NDAs or contracts?
Yes. NDAs and custom contracts are available upon request.
What languages do your staff speak?
All staff are fluent in English and the local language. Many are also multilingual. We can accommodate specific language requests, subject to availability.
How much do your services cost?
Each event is unique, and our pricing reflects the location, type of event, number of staff, and level of expertise required. Please contact us for a custom quote.
What is your cancellation policy?
We require a 50% deposit to confirm your booking.
- 72 hours or more before event: Full refund of the remaining balance.
- Less than 72 hours: Deposit is non-refundable.
- Same-day cancellations: Full payment is due.
Can I request staff with a specific look or skillset?
Absolutely. Whether you need baristas, promotional models, fine-dining servers, or luxury-trained hosts, we tailor our team to match your brand and event style.
Do you offer transport coordination?
Yes — we handle all logistics to ensure staff arrive on time, professionally presented, and fully briefed.
How do I apply to join your team?
Fill out our application form with your details, availability, and a short intro video. We’re always looking for great personalities with a passion for hospitality and events.
What is your vetting process?
We thoroughly vet every applicant. This includes:
- A CV and experience check
- Contacting references
- A language fluency phone call
- A video call to get a feel for your professionalism
Will I receive training?
Yes. While most of our freelancers have prior luxury or event experience, we also provide onboarding and brand-specific guidance before each project.
Who supports me on the event day?
A dedicated Project Manager will be in charge of the event. They brief the team, handle any changes, and make sure everything runs smoothly.
How and when do I get paid?
Freelancers are paid within 2–3 weeks after each event upon submission of an invoice. You must be legally registered as a freelancer to work with us.